Customer Service

Delivery

Hello and welcome to the shipping and delivery information page! Here you can get acquainted with useful information on terms and conditions of our goods delivery

You can purchase your items online and pick them up at our store in Basingstoke, or let us ship them directly to your doorstep. Shipping is free on qualifying orders. We use the best carriers in the business to make sure your order gets to you on time, and in the best possible condition. From the Secure Checkout page you'll see your item description, price and delivery timing. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order. Our order cutoff for same day delivery is usually in 3pm, however in extremely busy times like Christmas it could be earlier in the day. Our aim is to get all orders out on the same or next working day as the order was placed. All orders from the weekend are shipped on Monday.

Cost

Services Locations Delivery Schedule Cost Per Shipment
Royal mail Service (Non-Chilled items only) All of UK 3-5 days Delivery Monday - Saturday £2.75
Royal mail 1st Class (Non-Chilled items only) All of UK 1-3 days Delivery Monday - Saturday £4
Standard Courier Delivery UK mainland only 1 day Delivery Tuesday - Friday £5.95
Standard Courier Delivery Northern Ireland, Eire, Scilly Isles 1-3 days Delivery 7.30am - 5.30pm Tuesday - Friday £12
Standard Courier Delivery Scottish Highlands 1-3 days Delivery 7.30am - 5.30pm Tuesday - Friday £12
Priority courier pre 12pm Next Working Day UK mainland only 1 days Delivery 7.30am - 12.noon Tuesday - Friday £89
Priority courier Saturday Delivery UK mainland only 1 days Delivery 7.30am - 5:30pm Saturday £25

Free Delivery

Free standard delivery is available on orders over £45. This is our Royal Mail service on all orders without any Chilled Products. Any orders with chilled will be sent out Monday to Thursday on a next day delivery. Any order place after our cutoff on time on Thursday with chilled products will not be sent until the next Monday. If you need it sooner the only option is to pay for Saturday delivery. There is no cash alternative for this offer.

Terms & Conditions

  • Entire agreement

    If you require a complete delivery of your orders, please enter an X in the Complete Delivery field on the shipping screen of the customer master record. The indicator is copied into the order header, which you can also use for the purpose.

  • Entire agreement

    If you require a complete delivery of your orders, please enter an X in the Complete Delivery field on the shipping screen of the customer master record. The indicator is copied into the order header, which you can also use for the purpose.

  • Controlling terms

    Buyer expressly agrees that Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller.

  • Controlling terms

    Buyer expressly agrees that Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller.

  • Entire agreement

    If you require a complete delivery of your orders, please enter an X in the Complete Delivery field on the shipping screen of the customer master record. The indicator is copied into the order header, which you can also use for the purpose.

  • Entire agreement

    If you require a complete delivery of your orders, please enter an X in the Complete Delivery field on the shipping screen of the customer master record. The indicator is copied into the order header, which you can also use for the purpose.

  • Controlling terms

    Buyer expressly agrees that Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller.

  • Controlling terms

    Buyer expressly agrees that Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller.

  • Entire agreement

    If you require a complete delivery of your orders, please enter an X in the Complete Delivery field on the shipping screen of the customer master record. The indicator is copied into the order header, which you can also use for the purpose.

  • Entire agreement

    If you require a complete delivery of your orders, please enter an X in the Complete Delivery field on the shipping screen of the customer master record. The indicator is copied into the order header, which you can also use for the purpose.

  • Controlling terms

    Buyer expressly agrees that Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller.

  • Controlling terms

    Buyer expressly agrees that Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller.

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